What Patients Want HCPs to Know About Satisfaction

What aspects of a patient’s treatment matter most? For many, healthcare providers (HCPs) make a significant impact on how a person feels about their overall care plan; a positive HCP-patient relationship can help a person feel in control of their health and more prepared for the journey ahead, while a less than ideal HCP-patient relationship can lead to unanswered questions and increased anxiety.

How can HCP-patient relationships be enhanced? Do an individual’s feelings about their HCP feed into other aspects of their care? To find out what a “good doctor” really means for people living with chronic conditions, Health Union conducted a survey focused on HCP satisfaction (n=3,339, representative of 19 online health communities) – which shed light on what works for patients, what doesn’t, and what it all means for the healthcare industry.

The Four ‘Cs’ of Satisfaction: Care, Compassion, Communication, Control

At a high level, survey results show that there are Four ‘Cs’ that impact HCP satisfaction, which are all inter-related: when an HCP exhibits genuine caring and compassion, and communicates effectively, patients feel in control of their care plan, which leads to higher satisfaction ratings.

Read the full article on health-union.com.