Orbita and US hospital explore how voice of AI can improve care

Orbita, a firm specialising in voice and chatbot applications in healthcare, has joined with Brigham and Women’s Hospital in Boston, Massachusetts, to explore how  voice-enabled and conversational artificial intelligence (AI) can improve patient care.

The organisations will collaborate on innovation of digital health care applications that use voice assistants, chatbots, and other conversational user interfaces to improve patient engagement, remote care, clinical efficiency and business processes.

Orbita will provide its cloud-based platform, Orbita Voice, to enable Brigham's Digital Innovation Hub to explore, prototype and test the feasibility of voice and chatbot capabilities across a range of inpatient, outpatient and in-home use cases.

Orbita Voice is an enterprise-grade platform for designing, building and maintaining voice and chatbot health care applications that comply with US health regulations, where data security and integrating with existing systems and processes are critical.

Clients include the American Red Cross, Amgen, and the Mayo Clinic.

Brigham and Women’s Health and Orbita began their collaboration through MassChallenge HealthTech, an accelerator based in Massachusetts that matches digital health companies with industry partners to address massive challenges in health.

MassChallenge is a global network of zero-equity start-up accelerators. Headquartered in the US with locations in Boston, Israel, Mexico, Switzerland, Texas, and the UK, MassChallenge drives global innovation by supporting high-potential start-ups across all industries, from anywhere in the world.

Adam Landman, chief information officer at Brigham and Women’s Hospital, said: “Voice and chatbot interfaces have the potential to reshape health care delivery. We’re seeing strong interest in voice among our internal researchers and innovators who work continuously to champion new uses of technology to improve care delivery.”

“We look forward to exploring the applications of voice in health care, while also being thoughtful and measured about the unique privacy and security challenges these new technologies represent.”

Nick Dougherty, managing director of MassChallenge HealthTech said: “Orbita and Brigham are two of the industry leaders in health innovation. Their collaboration was inevitable and it thrills us that we helped accelerate getting such an amazing relationship off the ground.”