Empathetic technology is coming to an environment near you

Views & Analysis
Empathetic technology is coming to an environment near you

So, what is this thing we call ‘empathetic technology’? While the two terms seem like antonyms, the intersection is proving to be a rich opportunity for innovation. At its essence, empathetic technology strives to bring humans and technology into greater symbiosis than ever before.

Em-pa-thy | noun | The ability to share and understand the feelings of another

Empathy is perhaps the biggest gap between humans and technology. In healthcare circles we fear that the rise of machines, AI, and robotics will also lead to the demise of bedside manner. If true this would indeed be a great failing. Humans, on a very primal level, require connection with, and among, each other.

It’s no surprise that solitude, particularly forced solitude, results in negative displays of psychological and psychosocial behaviours. We see acute examples of this in prisons, for example. Humans need other humans. We need to look each other in the eyes, to hold each other by the hand.

Tech-nol-o-gy | noun | The application of scientific knowledge for practical purposes, especially in industry

Up until quite recently technology has primarily served to give insights into our physical selves, largely fuelled by the Quantified Self movement, itself fuelled by the advent of the smartphone. Step tracking led to activity tracking led to sleep, then heart rate tracking among other biometrics for the first time made available right on your phone.

We see this tech-enabled transparency lowering barriers to other types of information too, such as making patient records available online.

“The next frontier will undoubtedly be about how technology can not only tap into our emotional selves, but also anticipate our needs in support of our biological and environmental wellbeing”

The tech sector goes on to penetrate almost every segment of our lives, from controlling the temperature in our home via an app or even how one drives a car (or doesn’t, as the case may be).

Since the technology train has long since left the station, where do we find balance between technological integration that enhances our lives and genuine human connection?

Answer: with empathetic technology. The next frontier will undoubtedly be about how technology can not only tap into our emotional selves, but also anticipate our needs in support of our biological and environmental wellbeing. Often decked in features like voice and facial expression recognition, the capabilities of these platforms are only becoming increasingly personal.

Worried that the machines are taking over? You’re not alone. As of 2017, over 70% of Americans feared the takeover of machines, citing robotic decision-making as their greatest concern. For many experts though the benefits outweigh the concerns.

Poppy Crum, chief scientist at Dolby Laboratories, takes the view that internal, emotional experiences can be measured – and are especially effective if measured longitudinally over many years – to generate physiological data, which in turn can go on to inform our environments.

Functioning as a feedback loop, external technology can then “respond and anticipate custom internal experiences and feelings” and, she posits, can even result in “greater autonomy and freedom”.

If ever the adage, ‘with great power comes great responsibility’, were to apply, it would be now. As Susan Lahey puts it, “our technology is only as empathetic as we are”. So, the responsibility in front of us is of both a personal and societal nature.

As barriers are broken and social constructs come crashing down, empathetic technology is queued up to evolve into empathetic intelligence, or EI. Coming to a home near you, empathetic intelligence might just become the defining technology of 2020.

At Bayer G4A we are seeking technologies for precisely these types of future-facing opportunities. This year we are looking for the right group of Partners to join us in tackling some of healthcare’s most pressing challenges. Find out how you can become a partner at G4A.health.

About the interviewee

Grace Moen is a staff writer for G4A. She is a freelance writer with an interest in technology, equity, healthcare, and leadership. Her areas of focus specifically highlight the impact that innovation and investment can make.